top of page

Payment, Shipping, and Return Policy

1. Payment

We offer a variety of secure payment methods to ensure a seamless and reliable purchasing experience. You can pay for your order using the following methods:

  • Credit Cards (Visa, MasterCard, American Express)

  • PayPal

  • Bank Transfer (for special or high-value orders)

  • Installment Payments (if available for your selected option)

All transactions are encrypted using SSL technology to ensure your personal and payment information remains safe and confidential.

2. Shipping

We offer several shipping options to suit your needs:

  • Standard Shipping: Estimated delivery time: 4 Days

  • Express Shipping: Estimated delivery time: 2 Days

  • Gallery Pickup: If you prefer, you can pick up your artwork directly from one of our physical galleries (Paris, Cannes, Miami, Dubai). Select this option during checkout.

Shipping costs are calculated based on the destination and the size of your order. Once your order is shipped, you will receive a confirmation email with tracking information.

3. Returns and Exchanges

We understand that sometimes purchases may not meet your expectations. That’s why we offer a flexible return policy:

  • You may return your artwork within 14 days from the date of receipt.

  • Items must be returned in their original condition, undamaged, and with the original packaging.

  • Return shipping costs are the responsibility of the customer, unless the item is defective or an error was made on our part.

To initiate a return, please contact us at contact@vincentbardoushop.com with your order number and a photo of the artwork. Our team will provide you with return instructions.

4. Customs Fees and Taxes

International orders may be subject to customs fees and import taxes depending on local laws. These fees are the customer’s responsibility and are usually collected upon delivery. We recommend checking with local authorities to understand the applicable fees in your country.

5. Damaged or Defective Items

If you receive a damaged or defective artwork, please contact us within 1 days of receiving your order. We will offer a solution, either a replacement or a full refund. Please include a photo of the damaged item and packaging to help us resolve the issue quickly.

bottom of page